The short version
- We collect what you share with us when you book, request a quote, or buy a kit, plus basic analytics about how the site is used.
- We use it to answer you, schedule your work, fill your orders, and run the shop.
- We do not sell your personal information.
- You can ask us to see, correct, or delete your information at any time.
1. Who we are
Crush Customs ("Crush Customs," "we," "us") is a woman-owned, family-operated custom automotive interior shop located at 1092 W Atlanta St SE, Bldg 700, Marietta, GA 30060. This policy covers crushcustoms.com and the booking, quote, and checkout tools connected to it.
2. Information you give us
- Contact details: your name, email address, and phone number.
- Vehicle and project details: year, make, model, and trim, plus the work you are interested in, such as interior, wrap, window tint, paint protection film, or detailing options.
- Appointment details: the service you want, your preferred date and time, whether you prefer to meet in person or by video call, and any notes you add.
- Messages and photos: anything you send us through our forms, by email, by phone, or by text, including photos of your vehicle.
- Order details: when you buy a K5 interior kit or merch, your shipping and billing address, the items and build options you choose, and your order history. Payment details are entered on Shopify's secure checkout. We never see or store your full card number.
3. Information collected automatically
- Site analytics: we use Google Analytics to understand which pages are visited, how people find us, the type of device and browser used, general location (such as city), and actions like starting a booking or adding a kit to the cart. Google Analytics uses cookies to do this.
- Advertising pixel: we use the TikTok Pixel on our website and checkout to measure visits and actions like viewing a kit, adding it to the cart, starting checkout, or completing a purchase. This helps us see which TikTok posts and ads lead to orders. TikTok may use cookies and similar technology to do this. You can manage ad personalization in your TikTok settings.
- How you found us: if you arrive from an ad, a social post, a partner, or a link with tracking tags, our site remembers where your first and most recent visit came from and the page you landed on. That source is attached to any form you send us so we know which campaign or partner sent you, including for referral credit.
- Your saved K5 build: your browser saves your K5 configuration and cart so you can pick up where you left off. This stays on your device until you check out or clear your browser data.
- Basic technical data: like most websites, our hosting providers receive standard information such as your IP address and browser type to keep the site secure and running well.
4. How we use your information
- To answer your questions, prepare quotes, and schedule, confirm, and remind you about appointments.
- To process, ship, and support your orders, including returns and warranty questions.
- To keep records of the work we do on your vehicle and follow up after your service, including asking for a review.
- To understand which pages, campaigns, and partners are working so we can improve the site and our service.
- To send you updates and offers when you have agreed to receive them.
- To prevent spam and fraud and to meet our legal obligations.
5. Calls, texts, and emails
When you contact us or book a service, we may call, text, or email you about that request, such as confirming your appointment, sending a quote, or updating you on an order. Message and data rates may apply.
If we offer marketing texts or emails, we will ask for your permission separately. You can opt out at any time by replying STOP to a text or using the unsubscribe link in any email. We do not sell or share your mobile number or text messaging consent with third parties for their own marketing.
6. Who we share it with
We do not sell your personal information. We share it only with the companies that help us run the shop, and only what they need to do their part:
- Webflow hosts our website.
- Shopify runs our online store, checkout, payments, and order emails for K5 kits and merch.
- Urable is our shop management system for customer records, quotes, scheduling, and appointment reminders.
- Supabase securely processes website form submissions and passes them to our shop system.
- Resend delivers our booking and form confirmation emails.
- Google provides our business email, Google Meet video consultations, Google Analytics, Google Maps, and website fonts.
- Shipping carriers deliver your orders.
- Installation and referral partners may receive the details needed to arrange an install you asked for or to credit a referral.
We may also share information if the law requires it, to protect our customers, our team, or our business, or as part of a sale or transfer of the business. Each of these companies has its own privacy policy, including Shopify and Google.
7. Cookies and your choices
- You can block or delete cookies in your browser settings. Clearing your browser data also removes your saved K5 build.
- You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.
- Some parts of the site, like the K5 builder and checkout, may not work correctly if cookies or browser storage are turned off.
8. Photos of your vehicle
We love showing off finished builds. We may photograph the vehicles we work on and feature them in our gallery, blog, and social media. We will not post your name or contact information without your permission, and if you would like a photo of your vehicle taken down, just email us and we will remove it.
9. How long we keep it
We keep your information for as long as we need it to serve you, support your warranty, keep accurate business and tax records, and meet legal requirements. After that, we delete it or remove the details that identify you.
10. How we protect it
Our site uses encrypted connections, and we work with established providers that protect the data they handle for us. No system is perfectly secure, but we take reasonable steps to keep your information safe.
11. Your rights
You can ask us to show you the information we have about you, correct it, or delete it, and you can opt out of marketing at any time. Depending on where you live, you may have additional privacy rights, and we will honor them as required. To make a request, email sales@crushcustoms.com or call (770) 989-1818. We may need to confirm your identity before we act on a request.
12. Children
Our site and services are meant for adults. We do not knowingly collect information from children under 13. If you believe a child has shared information with us, contact us and we will delete it.
13. Changes to this policy
We may update this policy as our services change. When we do, we will update the date at the top of this page.
